FAQ Something is wrong with my order! What do? If you didn’t get what you asked for, please contact me and I will do my best to make it right. Sometimes I goof up when sending out orders, and sometimes my suppliers goof up too. What is your return/exchange policy? I don’t do refunds, but if you receive an item that has been mangled by your postal service, please take a photo of it within 24 hours and send it to me, and I should be able to send you a new item for no cost. Note: my clothing items are created on demand and they cost a lot to produce. I will replace clothing if it arrives damaged/defective, but I can’t afford to do exchanges if you end up getting the wrong size. PLEASE be very careful when choosing your clothing sizes! How long will it take to receive my order? I process orders the day after they arrive, and you should get a tracking number in your inbox once your order has been put together so you can keep tabs on it. Once shipped, most U.S. orders take 2 to 10 business days to arrive depending on how terrible the postal service feels. Non-U.S. delivery times can vary between 2 and 12 weeks. Who manages this store? I do!! I drew everything here by hand and I manage all the workflow, ordering, website design, etc by myself. You can check out my other work and learn more about me on my personal website. Meanwhile, my partner generously puts in a lot of work to help get orders together and ship them out. He’s the best! Can I pay you to do a personal drawing/sticker/shirt/etc just for me? Sometimes! Please check my commission page to see whether I am open for personal commissions. Can I order products in bulk? Yes. Please email me if you would like to obtain wholesale (50+ items) pricing for any of the products on this site. What do you use to draw? I do most of my drawings digitally using my laptop and an ancient Wacom graphics tablet. On average it takes 3-8 hours to do a single character from start to finish. I use PaintTool SAI for actual drawing, and Adobe Photoshop for touchup and special effects. Sometimes, I will do a sketch on the computer, print it, then ink it traditionally using a brush pen. Then I scan it back in and Photoshop it to death. The Blind as a Bat shirt was done this way. Where are you based out of? I live in the United States, in Salt Lake City, UT. Hit me up if you’re nearby! Can I find you elsewhere? Yes! Click here to see websites I post on and conventions I’m selling at.